Returns

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

Your must return the item within 30 days of your purchase. 

1. Please email hardware@antongerner.com.au to request a refund.

2. Mail your returned item to:

GERNER HINGES
P.O. BOX 697
HAWTHORN VIC 3122
AUSTRALIA
 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 
 

Return Exceptions

Items can not be returned if they have been used.
Items that have been installed, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in like new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 
 
Faulty Items
 
If you receive a faulty item please contact us by immediately and we will arrange for a replacement.